General Shipping Information
Orders received before 11:00am CST are processed the day they are received. Orders received after 11:00am CST may not be processed until the following business day.
A shipping day refers to regular business days only (during our normal hours of operation). Weekends and holidays are not considered official shipping days.
In the event of an emergency or natural circumstances such as a wildfire, snowstorm, hurricane, etc., carriers may delay shipping for safety or other purposes. We cannot refund shipping fees in these cases.
PDF and CAD orders will be emailed within 1-2 business days after placing your order (during regular business hours Monday – Friday, excluding holidays). If there is a delay in sending your order to you, either the designer or The Garage Plan Shop will notify you by email or phone to let you know about the delay as soon as it comes to our attention.
Up-Sale Items, Availability, and Delays
In addition to standard plan packages offered on our website, many of our designers offer supplemental items for an extra charge. The available supplemental items for a specific plan will be listed on the plan page with their respective fees. These items include but are not limited to material lists, right reading reverse, optional foundations, and optional wall framing types. Any item ordered for an extra fee is subject to a delay. Sometimes optional items have not yet been drawn and will require extra time for the designer to complete the option. In these cases, the customer will be notified of the delay by email or phone. Delays can range from a couple of business days to two or three weeks depending on the plan number and the supplemental item(s) purchased. Please contact us prior to ordering if you would like to know the possible delay for supplemental items for your desired plan number.
Where we ship
US and Canada
Many of our designers will ship paper copies/printed sets of construction drawings to US and Canadian customers. Please check the Shipping tab to the right of the Plan Details tab on the plan page to see what shipping options are available for paper copies/printed sets at your location. If you are a US or Canadian customer and you do not see shipping options for your country, then the designer of your specific plan only sends electronic files (PDF or CAD) via email. In this case, you’ll have to purchase an electronic plan package (PDF or CAD) rather than printed sets of construction drawings.
Canadian customers please note: Packages shipped to Canada may incur Canadian taxes and other brokerage fees. These fees are your responsibility and will be collected by the carrier.
Outside the US and Canada
Some of our designers will email electronic plans (PDF or CAD) to customers outside the US and Canada. Please contact us for availability before placing your order.
Signed license agreements before plans ship
Some of our designers require customers to sign and return a license agreement before the order is emailed or shipped to the customer. This requirement varies by designer and plan package. Please keep an eye on your inbox and junk/spam folder for a license agreement after you place your order. If the designer requires you to sign a license agreement, it will be emailed to you. NOTE: License agreements will be emailed to you directly from the designer’s office rather than from The Garage Plan Shop.
Returns and Exchanges
All sales are FINAL. Your plan purchase is NOT returnable. We do not honor requests for returns, refunds, exchanges, or credit for any reason.
Contact Us
If you have questions about shipping, please Contact Us.
This policy was last updated on October 26, 2023.